Link Status & Management
Card Not Present › Pay by Link › Link Status & Management
Track payment status, understand link expiry, and manage your Pay by Link transactions
Payment Link Status Lifecycle
| Status | Meaning | What happens |
|---|---|---|
| Pending | Link is active — customer has not yet paid | Customer can still use the link until it expires. No action needed unless you want to chase the customer. |
| Paid | Customer has completed payment successfully | Payment appears in Transaction Management. If you entered a customer email, a confirmation email is sent automatically. |
| Expired | Link passed its expiry time without payment | The link no longer works. Generate a new link if the customer still needs to pay. |
| Failed | Customer attempted payment but their card was declined | Customer received a decline message. They can retry the same link if it has not expired, or you can send a fresh one. |
Where to Track Your Links
- Merchant Backoffice: Transactions → filter by Data Source: Pay by Link. All links are shown with their current status and payment details.
- Merchant App: Sales tab → filter by Pay by Link. Tap any entry for full transaction detail.
Can I Cancel a Link?
If a link is in Pending status and you want to cancel it (e.g. order cancelled), you cannot deactivate the URL directly — however you can cancel the underlying transaction from Transaction Management by finding the Tracking ID and using Cancel Transaction. Once cancelled, any subsequent payment attempt on the link will decline.
For urgent situations, contact TWPayz support.