Printer & Paper Roll
Card Present › PAX A920 Pro › Printer & Paper Roll
Loading a new paper roll and understanding your printed receipts
Replacing the Paper Roll
📸 ANNOTATED PHOTOPrinter cover open — showing roll slot, paper direction indicator, and correct paper orientation (glossy/smooth side facing up toward the print head)
📐 DIAGRAMCross-section showing correct paper roll orientation: glossy/smooth side faces outward toward the print exit
- 1Locate the printer at the top-back of the terminal. Press or pull the paper cover release (a small lever or button on the printer cover).Printer cover pops open.
- 2Remove any remaining paper roll or empty cardboard core.Printer slot is empty and clear.
- 3Take a new 57mm thermal paper roll. Find the loose end of the paper — run your thumbnail along it; the smooth/slightly glossy side is the print side.Print side identified.
- 4Insert the roll with the loose end feeding from the bottom of the roll, over the top and outward through the paper slot. The glossy/smooth side must face toward the print head (toward the front of the terminal).Paper feeds correctly through the slot.
- 5Pull out approximately 3 cm of paper, then close the printer cover firmly until it clicks.Cover is secure. Paper tail is visible above the cover edge.
- 6Tear off the excess paper against the cover edge.Printer ready. Process a test transaction to verify the receipt prints correctly.
Only use 57mm thermal paper. Using regular inkjet or laser paper will produce blank receipts and may damage the print head. Never use carbon-coated or recycled paper rolls.
Receipt Contents
| Field on receipt | Meaning |
|---|---|
| Merchant name | Your registered business name |
| Terminal ID | Your unique terminal reference |
| Date / Time | Transaction timestamp |
| Amount | Total charged to the card |
| Card brand | Visa, Mastercard, Amex |
| Card number | Masked — shows last 4 digits only (e.g. **** **** **** 4242) |
| Entry method | Contactless / Chip & PIN / Swipe |
| Auth code | Authorisation reference from the card network — retain for dispute resolution |
| Result | APPROVED or DECLINED |
Two receipt copies are available: one for the customer and one for your records. The TWPayz app will prompt for both after each transaction.